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COVID UPDATE 21/09/21

As Auckland move to Alert Level 3 at 11.59pm tonight, Wednesday morning is going to see a surge of freight injected into the courier network. With the anticipated increase in demand we ask that you please be patient and remember to check the tracking number for updates on delivery. Do not reply to these emails, they are an automated no-reply email sent by the courier system.

COVID UPDATE 08/09/21

If you are still in Level 3 or 4 Clear instructions MUST be provided on where to leave your parcel in the “order notes” on the checkout page. There may be delays with courier deliveries as they clear the backlog.

COVID UPDATE 01/09/21

The Studio will remain closed to customers during Alert Level 3. We can resume sending online orders for contactless delivery. Clear instructions MUST be provided on where to leave your parcel in the “order notes” on the checkout page.

Contactless pick ups will be available for online orders and payment only. You will be notified when your order is ready for pick up from outside the studio.

COVID UPDATE 17/08/21

During Alert Level 4, courier services can only be used to deliver parcels  containing essential items (for essential businesses as defined by the Government) We are NOT an essential business so any orders will be not be dispatched until we reach level 3.

SHIPPING

Shipping is only available within NZ.

Following confirmation of your order, freight charges will be calculated manually due to the variable nature and packaging requirements of goods. You will then receive an invoice with the freight charges included. If you haven’t received your invoice within 24 hours (don’t forget to check spam/promotions  folders), please contact us. All orders are sent by courier and in all cases a signature is required on delivery and should be signed STI (subject to inspection). If not signed STI, you are signing that goods were received in good order and condition. Any apparent damage upon delivery must also be noted with the courier. Failure to meet any of these requirements will render any claim against the supplier or the carrier void. No freight charges will be reimbursed. Deliveries are made ex Nelson during business days only. If any items are unavailable, you will be notified and your order will be placed on hold awaiting further instructions.

**NOTE ** Following covid restrictions and an increase in residential deliveries, some couriers are no longer requiring a signature on delivery and will leave your parcel in a safe place. Please advise in the order notes where you would like the parcel left or you can opt still for the signature required service.

 

DELIVERY TIME GUIDELINES

South Island – Next day. Allow an additional 24-48 hours for rural delivery.

North Island – Standard delivery 2 working days. Overnight (next business day) or Saturday delivery is available (not all areas) for an additional charge. Allow an extra 24-48 hours for rural delivery. You can specify overnight or Saturday delivery in the order notes on the checkout page.

 

APPROXIMATE SHIPPING COST  *Subject to change

For glass only:

Small hobby box holds maximum of 7 sheets

Sth Is $10 – $15         Nth Is  $12 – $15       + additional $6.70 for rural delivery

Large hobby box holds maximum of 20 sheets

Sth Is $14 – $18           Nth Is $18 – $25        + additional $6.70 for rural delivery

 

DAMAGED, FAULTY, INCORRECT OR MISSING GOODS

All items are inspected for obvious faults/damage before dispatch. If your order is incorrect or you find a fault/damage with any product it must be reported to us in writing within 48 hours of delivery of your goods or no claim will be accepted.

Once we have been notified, the goods should be repackaged with original packaging and a returned to us within 7 days. Upon Villa Leadlights receiving damaged/faulty goods, and your claim is accepted, replacement goods will be sent to you as soon as possible at no extra cost. If the exact products are not available, you will be notified and given the option of an alternative replacement, credit or refund. Any incorrect goods must be returned in resaleable condition, including any original packaging.

 

RETURNS/EXCHANGES

If you change your mind in regards to any product, or have incorrectly ordered, you may at your cost send the goods back for refund, exchange or store credit. Upon receiving the goods in original packaging and resaleable condition, Villa Leadlights will calculate any value difference and resend new items. All freight costs incurred will be at your expense.
Any returned products must be received by Villa Leadlights within 14 days of delivery. Goods and any original packaging must be in resaleable condition or no credit will be issued.
Cut to size, special order items, and some items such as glass cutters are not returnable.

Please notify us first before returning goods.

Disclaimer: While we make every effort to ensure the accuracy of prices and products available on this website. There may be events beyond our control which dictate a change in price or a product becoming unavailable. We will always notify you of any change from listed price or product unavailability before processing your order.

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